For all online transactions to purchase print versions of our products (see below for information about digital products) with the Geographical Association customers have the right to cancel their order within 14 days of the date of the contract or the receipt of the goods (whichever is the longer). In the event of an order cancellation customers may request to have their payment refunded in full. If the order cancellation involves the return of goods already supplied to a customer, then the goods in question will need to be returned to the Geographical Association (GA) at 160 Solly Street, Sheffield, S1 4BF. Goods should be returned to the GA in their original (‘mint’) condition and within 30 days of their original receipt. The GA will then issue you either with a credit note or a refund to the equivalent value of your original order within 14 days of receiving the goods back. If sending goods back to the GA please state your reason for their return and please also ensure that any packaging or seals remain unbroken. Customers will be responsible for the cost of returning goods for refund or exchange except in cases where faulty, damaged or wrongly specified goods have been supplied by ourselves, in which case the GA will supply you with a postage pre-paid label for the return of the goods.

Digital products: Please note that under the Consumer Contracts Regulations digital products do not count as ‘goods’ because they cannot be physically returned. Therefore, such items, including eBooks and journal article/issue downloads, are ineligible for refund unless it can be demonstrated that they are either of unsatisfactory quality or are not as described.